We currently only deliver to Mainland UK.
Large parcels (over 2kg) to Northern Ireland, Shetland, Jersey or the Scottish Highlands may incur additional shipping costs. If this is the case, you will be contacted and given the option to pay the additional fee or accept a refund.
Standard delivery charge is £4.99 per order, regardless of size. You can order as many products as you like for this cost (excluding furniture).
Please note that during the current COVID-19 pandemic, we have been busier than usual and deliveries are taking longer than usual. We will endeavour to keep you updated on your order, but it is likely it could exceed our standard 5-7 working days delivery time and we ask you to allow 7-10 working days to receive your order. We thank you for your patience during this unprecedented time.
We accept all major credit and debit cards or you can pay via Paypal. You don’t need a Paypal account to checkout.
All items are sent via Courier service or Royal Mail, and are carefully checked for quality before being dispatched.
Once payment has cleared, we aim to dispatch your order within three working days. Please allow up to ten working days to receive your order from the point of purchase, and please contact us if you have not received your order within this time.
Our office hours are weekdays from 09.00 until 14.00 hrs. Orders placed on Bank Holidays will be processed on the following working day, and orders placed over a weekend will be processed on the next working day.
Occasionally, due to unforeseen circumstances, delivery may be delayed, but we will endeavour to keep you up to date on the status of your order via email.
Please note that all of our deliveries require a signature, and cannot always be left in a secure location.
If our couriers attempt to deliver your parcel but are unable to and it is returned to Magnolia Grey, you will incur a further postage charge to have the goods re-sent. If you do not wish to pay this, a refund will be made (excluding postage cost), with a 35% handling fee deducted from the refundable amount to cover our time and costs in sending the parcel out and receiving it back.
Should you wish to use a second courier service such as Parcel Motel, AddressPal or similar, this is entirely at your own risk. Unfortunately we are unable to refund or replace any damages in an order which uses a second courier / parcel locker service.
Occasionally we re-use packaging which not only helps the environment but keeps our small business costs down. We ask that you please re-use or recycle your packaging from us.
Returns & Exchanges
We hope that you will love your purchases from Magnoia Grey, but if there are any problems, we are here to help.
If for any reason you are not happy with your purchase, please email us at email@example.com (and not via social media or any other method) within 7 days of receiving your delivery. Refund requests after this time will not be processed.
We will be happy to refund or exchange for the purchase price excluding the original postage cost, once items are received back from you in original, perfect condition and packed in the original packaging.
You are required to return the item to us, and pay for the postage. We cannot refund postage costs except in the case of the item being damaged during transit to you.
We cannot be held responsible for items that do not reach us, and we recommend you return items using registered post.
Please ensure you include your name and address when you return a parcel to us.
For damaged items, please keep the original packaging and take photos of the damaged items and all packaging (including the outer box), emailing these to firstname.lastname@example.org within 48 hours of receiving your order. Please do not send photos via social media. Photos sent via any other method than email will not be accepted. Our insurance requires us to prove damage during transit in order to claim a refund, which will then be passed onto you. Failure to provide sufficient photographic proof of damages will mean a replacement or refund can’t be given.
Once you have submitted a claim for damages, we will get back to you within 7 working days with an outcome.
Products described as rustic in appearance, where imperfections are characteristic to the item will not necessarily be accepted as damaged if we decide these are in their original condition.
Unless a product is no longer available, we will replace damaged items rather than make a refund.
Where a refund is given, please allow 30 days for this to clear.